Privacy Policy

Last Updated: April 18, 2026

At NannaHelp, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, profile picture
KYC Information: Bank account details, PAN number, Aadhar number, and related documents
Location Data: Your geographic location to connect you with nearby tasks and helpers
Transaction Data: Payment information, wallet balance, transaction history
Communication Data: Messages, chat history, and task-related communications
Device Information: Device type, operating system, browser type, IP address

2. How We Use Your Information

We use the collected information for the following purposes:

To create and manage your account
To facilitate task posting and completion
To process payments and maintain wallet transactions
To verify your identity through KYC procedures
To connect you with nearby users for task assistance
To send notifications about tasks, messages, and account activity
To improve our services and user experience
To prevent fraud and ensure platform security
To comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users: Your profile information, location, and task details are visible to other users to facilitate task completion
Service Providers: We share information with third-party service providers who assist in payment processing, SMS/email delivery, and cloud storage
Legal Requirements: We may disclose information when required by law or to protect our rights and safety
Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data during transmission
Secure storage of KYC documents and financial information
Regular security audits and updates
Access controls and authentication mechanisms

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Opt-out: Unsubscribe from promotional communications
Location Services: Disable location tracking in your device settings

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and maintain your session. You can control cookie preferences through your browser settings.

7. Third-Party Services

Our platform integrates with third-party services including:

Google Sign-In for authentication
Facebook Login for authentication
Payment gateways for transactions
Firebase Cloud Messaging for notifications

These services have their own privacy policies, and we encourage you to review them.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. KYC documents are retained as per regulatory requirements.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the platform or via email.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@nannahelp.online
Address: NannaHelp, India