Privacy Policy
Last Updated: April 18, 2026
At NannaHelp, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, profile picture
- KYC Information: Bank account details, PAN number, Aadhar number, and related documents
- Location Data: Your geographic location to connect you with nearby tasks and helpers
- Transaction Data: Payment information, wallet balance, transaction history
- Communication Data: Messages, chat history, and task-related communications
- Device Information: Device type, operating system, browser type, IP address
2. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your account
- To facilitate task posting and completion
- To process payments and maintain wallet transactions
- To verify your identity through KYC procedures
- To connect you with nearby users for task assistance
- To send notifications about tasks, messages, and account activity
- To improve our services and user experience
- To prevent fraud and ensure platform security
- To comply with legal obligations
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Other Users: Your profile information, location, and task details are visible to other users to facilitate task completion
- Service Providers: We share information with third-party service providers who assist in payment processing, SMS/email delivery, and cloud storage
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data during transmission
- Secure storage of KYC documents and financial information
- Regular security audits and updates
- Access controls and authentication mechanisms
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from promotional communications
- Location Services: Disable location tracking in your device settings
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and maintain your session. You can control cookie preferences through your browser settings.
7. Third-Party Services
Our platform integrates with third-party services including:
- Google Sign-In for authentication
- Facebook Login for authentication
- Payment gateways for transactions
- Firebase Cloud Messaging for notifications
These services have their own privacy policies, and we encourage you to review them.
8. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.
9. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. KYC documents are retained as per regulatory requirements.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the platform or via email.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@nannahelp.online
Address: NannaHelp, India